Privacy Policy
How we handle your data and protect your privacy
Reeves Tree Surgeons Ltd ("we", "us", "our") provides professional tree care services across the West Midlands. We are committed to protecting your privacy and handling your personal data lawfully, fairly and transparently.
This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the UK GDPR and the Data Protection Act 2018.
Data Controller: Reeves Tree Surgeons Ltd
Email: info@reevestreesurgeons.co.uk
Telephone: 01527 874143
Postal Address: [Insert your full registered business address here]
1. Information we collect
When you use our website, request a quote, or contact us, we may collect:
- Identity & Contact Details – name, phone number, email, address/postcode.
- Service Information – property details, tree information, and any photos you upload.
- Communication Data – messages, emails, and call notes.
- Technical Data – IP address, browser type, pages visited, cookie preferences.
- Testimonials/Reviews – with your consent if you provide them.
We do not collect or store payment card details via this website.
2. How we use your data
We use your data to:
- Provide quotes and services you request.
- Respond to enquiries and customer support.
- Send booking confirmations and updates.
- Improve our website performance and services.
- Meet legal obligations (e.g., insurance, tax, safety).
- Publish testimonials (with your consent).
Legal bases: Contract, Legitimate Interests, Legal Obligation, and Consent (for optional uses like reviews or analytics).
We never sell your data.
4. Data retention
- Quote requests/enquiries: up to 24 months after last contact.
- Job records, invoices, insurance & H&S data: up to 7 years (legal/insurance).
- Photos: kept only as needed for quoting or with your consent for marketing.
- Cookie consent records: up to 12 months.
After this, data is securely deleted or anonymised.
6. Your rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request deletion ("right to be forgotten").
- Restrict or object to certain uses.
- Request transfer of your data.
- Withdraw consent at any time.
- Lodge a complaint with the ICO (Information Commissioner's Office): ico.org.uk / 0303 123 1113.
To exercise these rights, email info@reevestreesurgeons.co.uk.
7. Security
We use industry-standard security measures (SSL/HTTPS encryption, access controls, secure hosting). While no system is 100% secure, we continually review our safeguards.
8. Children
Our services are intended for adults. We do not knowingly collect children's data. If you believe a child has provided information, contact us so we can remove it.
9. Updates
We may update this Privacy Policy from time to time. The latest version will always be published here with a "Last updated" date.